Returns and Exchanges Policy
- Eligibility
Most new, unopened, and undamaged items may be exchanged for store credit within 7 days of delivery. Custom or special-order items are non-exchangeable unless defective.
- Process
To initiate an exchange, contact support@pursuitscientific.com with your order number and details about the product. For defective or incorrect items, provide evidence, such as photos. Return shipping costs are covered by Pursuit Scientific LLC for defective or incorrect items; otherwise, you are responsible for return shipping.
- Processing Time
Store credit is issued within 10 business days of receiving the returned items. Transit time for returns typically takes 5–10 business days.
- Contact Information
For assistance, contact us via email at support@pursuitscientific.com or by phone at 856-205-4202.